Refund & Cancellation Policy

Cancelling

You can cancel your subscription at any time from Billing. Your plan stays active until the end of the period you have paid for; it does not renew after that. Nothing is deleted — the account becomes read-only and you can export your data.

Refunds

Monthly plans: we do not refund partial months, except for duplicate payments, payments taken in error, or a period in which the service was unavailable to you for a significant time because of a fault on our side.

Annual plans (when offered): you can cancel within 30 days of payment for a pro-rata refund of the unused months.

AI credit packs and concierge onboarding: refundable only if unused or not yet started.

How refunds are paid

Write to support@devoconnect.com with your invoice number. Approved refunds are paid to the original payment method within 7 working days of approval (your bank may take a few more days), and a GST credit note is issued against the original invoice.